What Shipping Methods Are Available?
When you place an order for a physical book the owner of the book will get in touch with you to agree on the mode of delivery. Please note that you would have to cover for the delivery costs to your point of location.
How Long Will It Take To Get My Package?
According to our platform-author/seller policy, your product shall reach you within a space of 14 working days unless further buyer-seller arrangements are made.
Do You Ship Internationally?
Our authors ship books internationally through various delivery agents like DHL, Mercury and many others. Please note that you would have to cover for the delivery costs.
Payments & Downloads
What Payment Methods Are Accepted?
Our market accepts almost all major payment systems securely. You can easily pay with Debit/Credit cards, paypal, and mobile money services specifically Airtel Money, MTN Momo, and ZAMTEL Mobile Money service.
Why can’t I pay with Paypal or Bank Cards?
If you are choosing to make a payment with paypal or bank cards ensure to convert the site pricing to USD for quick processing. Click here to convert site to USD pricing or alternatively.
What Currencies Are Available?
Zambian ARTS uses USD and ZMW as our pricing currency sitewide. All users outside Zambia will have USD as their default currency. All Zambian users must convert the site pricing in their checkout to USD in order to successfully make a payment with paypla or bank cards.
How Do I Place An Order?
To place an order add a product to cart by clicking ‘ADD TO CART’ button, then click on the tray icon in your top right screen corner, from there proceed to check out and fill out your details and email. Thereafter, make a payment by placing and order and process the payment procedure. After making a payment you should be redirected to an order confirmation or download page. Alternatively, check your emails, if your order form does not appear ensure to check for it in your spam box.
Is Buying On-Line Safe?
Security is VERY important to us. We serve the entirety of our website using SSL meaning that all communication with our servers is over encrypted connections. In addition to that, all card transactions are done through our card processing partner; the Visa owned Cybersource so we never see or store your credit card details at any point.
Why Can’t I Download Even After Making A Payment?
If you are paying through mobile money systems, ensure your network is strong and steady. In a case where a payment is processed successfully but your page has not been redirected to a download link (despite money being deducted), ensure to contact support through our email systems, contact page or for instant WhatsApp chart.